User guide

The key points of On Bricole

How to post, book, work and get paid — and what protects you at every step.

You need help

01
Post your request
Pick the service, tick the tasks, add one or more time slots, your budget and your area. Nearby workers are notified. Your exact address is never published.
02
Compare offers
Each offer shows the amount, the worker’s rating, their badges (verified identity, RBQ licence) and how far away they are. Accept, decline or propose another amount — and withdraw your counter-offer if it gets no answer.
03
Or book directly
“Permanent” workers publish their calendar: pick a free slot and the price is set upfront (duration × hourly rate). No bidding, no surprises.
04
Pay safely
Your payment is held by the platform (escrow) until the work is done. The worker knows they will be paid; you know you are not paying for nothing.
05
Approve or dispute
When the worker marks the job done, you have a period to check it. Approve and they are paid; a problem? Dispute: the money stays held until our team decides. If you do nothing, the payment is released at the end of the period and you are notified.
06
Leave a review
Reviews are published on both sides at the same time (or after a set delay if the other side does not respond): nobody rates in reaction to the other.

01
Activate your profile
Finish signing up (services, area, rate), activate your payout account and request validation. Clients only see you once sign-up is complete AND validated.
02
Answer requests
Browse requests in your area and send an offer. On the occasional plan, each offer costs one token — refunded automatically if the request is cancelled.
03
Manage your calendar
Publish your availability and days off. Nobody can book you on a day off or on a slot already taken.
04
Do the work
Agree on a time slot, update the tasks, then mark the job done once the slot has started. Payment is secured before you travel.
05
Get paid
You receive the agreed price minus the commission and payment fees. Your net earnings show on your dashboard; withdraw them to your bank (free, or instantly for a fee).

01
Cancellation
Cancelling well before the slot is free (except payment processing fees, per current settings); a late cancellation carries a fee, part of which compensates the worker. The schedule in force on the day of cancellation applies.
02
Disputes
Our team decides: in the client’s favour, they get a full refund, tip included; in the worker’s favour, they get paid.
03
Tips
Optional, after approval: 100% goes to the worker.
04
Plans
Clients: a number of requests per month depending on the plan. Workers: occasional profile (tokens) or permanent profile (public calendar and direct booking, free); an optional subscription lowers the commission. Details on the Pricing page.

01
Contact details protected
In messages, emails and phone numbers are masked automatically: everything happens on the platform, where you are protected.
02
Verifications
Phone verified by text message, ID checked by our team, workers validated before any booking.
03
Report and block
Report a profile, message, review or request: our team handles reports. Blocking someone immediately cuts all contact both ways.
04
Your data
Download your data or delete your account from “My profile”, on the web and in the app.