These terms form the contract between you and the operator of the On Bricole platform (“we”, “the Platform”). They are deliberately written in plain language: you should be able to understand what you are agreeing to without being a lawyer.
Operator details — Legal name: DEHB Solutions Technologiques Inc. Address: 425 Rue Honoré-Mercier, G7H 3J7, Chicoutimi. Business number (NEQ) : 1182629155. You can reach us through the Contact page.
1. What the Platform is — and is not
On Bricole connects clients who need a job done with workers who offer their services, mainly in Québec.
We are an intermediary. We do not perform any work, we do not direct anyone and we are nobody’s employer. The service contract is formed between the client and the worker; we provide the tool to find each other, agree, communicate and pay.
Workers are self-employed. They choose the jobs they accept, their prices, their schedule and their methods. Nothing here creates employment, a partnership, a joint venture or an agency relationship between us and you.
2. Who may use the Platform
You must be 18 or older and able to enter into a contract. An account belongs to one person: you are responsible for everything done through it.
Your information must be accurate and kept up to date. An account based on false information may be suspended or closed.
3. Your account
You choose a password or sign in with Google or Facebook. Keep your credentials confidential: we will never ask you for your password.
Depending on your use, you may act as a client, as a worker, or both.
4. Becoming a worker: validation, identity, licences
Before submitting offers and being paid, a worker goes through validation: accepting the terms, a complete profile, an active Stripe payment account and, depending on the settings in force, identity verification.
Some categories of work require a licence from the Régie du bâtiment du Québec (RBQ) or another permit. It is up to the worker to hold and maintain the permits, licences, insurance and certifications their trade requires. We may request proof and refuse or withdraw access to a category.
A self-employed worker is responsible for their own protection: we provide neither liability insurance nor CNESST coverage. The personal coverage CNESST offers to self-employed workers is strongly recommended.
5. Posting a request, receiving offers
A client posts a request (description, location, budget, desired timing). Depending on their plan, a number of requests per month is included.
Relevant workers are notified automatically (see section 12) and may submit an offer. Submitting an offer may consume tokens, bought in advance or earned as a reward. Tokens have no monetary value, are neither refundable nor transferable, and cannot be exchanged for money.
The client freely chooses an offer. Accepting one creates the booking: other offers are declined and a message thread opens between the two parties.
6. Price, commission, taxes
The price of the work is the one agreed between client and worker.
We charge a commission on the contract amount. The rate depends on the worker’s plan; it is shown before confirmation and computed on our servers — never from an amount sent by a browser or an app. Payment-processing fees are added and also shown.
Tips are optional and paid in full to the worker: we take no commission on them.
Each party is responsible for their own tax obligations. A worker must report their income and, above the applicable thresholds, register for GST/QST and collect the taxes. The Platform provides an annual statement of amounts paid to them; it is a tool, not an official tax slip.
Canadian law requires digital platform operators to collect and report certain information about sellers and service providers to tax authorities. If that obligation applies to you, we will tell you what is required before collecting it.
7. Payment held in escrow
Payments are processed by Stripe. We never store your card number: it is entered on Stripe’s secure pages.
The amount paid by the client is held until the work is done: the worker knows the money exists, the client knows it will not move before the job is complete. After the work is confirmed and the period shown in the app has elapsed, the amount is released to the worker, less commission and fees.
If a problem is reported during the dispute window, the amount is frozen pending review. We may then release it, refund it in whole or in part; our decision concerns only the money we hold and deprives nobody of their remedies before the courts.
8. Cancellation
A confirmed booking can be cancelled. Cancelled far enough ahead of the time slot, it is free; later, a cancellation fee may be retained for the worker, per the schedule shown at the time of cancellation. When the worker cancels, the client is fully refunded and the request goes back into circulation.
9. Recurring and seasonal contracts
An arrangement may repeat (recurring series) or cover a whole season for a fixed price paid in instalments (seasonal contract). Each visit and each instalment follows the same payment, escrow and dispute rules as above. A series can be stopped at any time going forward; a seasonal contract commits for the agreed period, subject to remedies for non-performance.
10. Plans and subscriptions
Client and worker plans are contracts of successive performance entered into remotely. You may end them going forward at any time from your account; the period already paid remains due and is not refunded pro rata, unless the law provides otherwise. Unused benefits (included requests, tokens) do not carry over beyond what the app states.
11. Paid placement
A worker may spend tokens to be featured. We say it plainly: featuring affects only ranking in the directory and in search. It changes nothing about the requests sent automatically, which remain assigned on relevance. We do not sell a place in the matching algorithm.
12. Automated processing
The Platform uses automated processing to:
- choose which workers are notified of a new request (proximity, trade fit, reputation, responsiveness, availability);
- assign levels (for example “Confirmed”, “Elite”) from the actual record;
- publish price benchmarks per category, from contracts actually concluded;
- detect bypass attempts in messaging.
You may ask us to explain a result concerning you, submit your observations and ask that a person review the situation. Write to us through the Contact page.
13. Reviews and reputation
After a completed contract, each party may review the other. Reviews are double-blind: they stay hidden until both parties have written theirs, or until the set period expires. A review must be honest, relate to an actual job, and contain no insults, discriminatory statements or third-party personal information. We may remove a review that breaks these rules.
14. Messaging and the anti-bypass rule
Messaging is for organising the work. Exchanges aimed at closing outside the Platform — sharing an email, phone number or address to avoid the commission — are prohibited: such details are automatically masked and the message is flagged.
The conversation tied to a transaction closes once it is finished; opening a dispute reopens it. History remains readable.
15. What you post
You keep ownership of your texts and photos. You grant us a non-exclusive, royalty-free and limited licence to host, display and resize them for the operation of the Platform, here and in our apps, for as long as the content appears there.
You warrant that you have the right to post what you post, including photos of a site or a property. Do not post someone’s face without their consent.
16. Prohibited conduct
Prohibited in particular: impersonating someone, posting a misleading listing, harassing or discriminating, demanding payment outside the Platform, inflating or manipulating reviews, attempting to access accounts or data that are not yours, mass-extracting site content, and any illegal activity.
17. Notifications and emails
We send you service-related messages (offer received, payment, time slot, dispute, storm alert for the relevant services): they are part of how the Platform works and cannot be declined except by closing your account. Push notifications are managed in your phone settings.
Promotional emails require your consent and always include an unsubscribe link, in accordance with Canada’s anti-spam legislation.
18. Suspension and closure
You may close your account at any time (see the Data Deletion and Retention Policy). We may suspend or close an account for breach of these terms, fraud, risk to others or legal obligation — as a rule after a warning, immediately if the situation requires it. Amounts legitimately owed to you remain owed.
19. Warranties and liability
The Platform is provided as is. We do not guarantee the quality, safety or legality of work performed by a user, the accuracy of what they declare, or any volume of requests or income.
To the extent permitted by law, our liability to you for a given contract does not exceed the commission we collected on that contract.
Nothing in these terms removes the rights the law gives you, in particular Québec’s _Consumer Protection Act_, which is of public order. We do not impose arbitration on you: you keep the right to go to court, including the Small Claims Division.
20. Changes
We may change these terms. Any significant change will be announced at least 30 days in advance, with the old and new versions. If it does not suit you, you may close your account free of charge before it takes effect.
21. Language, governing law and disputes
These terms are drafted in French. An English version is offered for convenience; in case of discrepancy, the French version prevails. By choosing English, you confirm that you were able to review the French version.
The governing law is that of the Province of Québec and the laws of Canada applicable there. Québec courts have jurisdiction, in the district of your domicile where you are a consumer.
A dispute? Write to us first through the Contact page: the vast majority are settled there. You may also contact the Office de la protection du consommateur.